Frequently Asked Questions

We're often asked similar questions about our products & ordering, so we've collected them all onto one easy-to-use page. If you don't see your questions answered, feel free to call us (07) 5527 8866, or contact us.

1. Where can I see your products?

   All our products are on display at our showroom and at the five regular Gift Trade Fairs across Australia. We also have sales reps, wholesalers and agents covering most of Australia. Call us to get the best option for you (07) 5527 8866.

2. Why do I have to log in to view the products?

   We're a wholesale only company and therefore don't allow members of the public to browse our product ranges or see our wholesale pricing.

3. How do I request a login?

   It's easy; just click JOIN and complete your details. Once we've reviewed your application, we'll be in touch with your Malmar login details.

4. Do you have a product price list available?

   Product price lists are available on request - just contact us for more details.

5. Why doesn't my login password work?

   We update the Malmar password regularly. You should have received an email with that latest password, so please check your inbox. Please also check you are entering it correctly. If you have any problems, please contact us.

6. How can I order online?

   You can order online by joining and visiting our product range area. For full, step-by-step ordering instructions, visit our ordering page.

7. Are there any other ways to order?

   If you're not comfortable ordering online, you can order from us in a number of other ways:

   By phone:

   Call (07) 5527 8866, or if you're outside Australia call (07) 5527 8866

   By fax:

   Send your completed order form to (07) 5527 9599

   By email:

   Send your completed order form to sales@malmar.com.au

   At gift trade fairs:

   Visit the Malmar stand at your nearest gift trade fair

8. What payment types do you accept?

   We accept payment online , cheque, money order, Electronic Funds Transfer (EFT) Direct Deposit, Visa and MasterCard.

   We can also process EFTPOS transactions for showroom sales (Cheque and Saving accounts).

9. What are your Electronic Fund Transfer details?

   Our details for EFT are as follows:
   

   Bank

   National Australia Bank (NAB)

   BSB

   084 917 (Southport)

   Account Name

   Malmar Enterprises

   Account Number

   545 388 623

10. How do I pay online?

    You can pay online using your Visa or MasterCard, just visit our payment page.

11. Which credit cards do you accept?

    We accept Visa and MasterCard, and your card is only charged the day the order is despatched.

    We don't charge a transaction fee on credit card payments.

12. What are your payment terms?

    Our payment terms are strictly 30 days NETT, from date of invoice.

    Credit cards may not be used on overdue accounts.

    If a cheque is banked and insufficient funds are available, a recovery fee will apply.

13. Do you offer longer credit terms?

    Yes we offer a 30-day credit facility, from date of invoice. If you'd like to take advantage of this, please complete our credit application.

    Please note: Any accounts falling outside this period may have their credit facility removed, and no further orders will be processed.

14. Do you have a minimum order value?

    Yes, our minimum order value is $200.

    Please note: we don't have a maximum order!

15. Do the stated product prices include GST?

    No, our prices are wholesale prices and do not include GST. All prices shown are per piece unless marked otherwise.

16. How quickly will my products be delivered?

    We aim to send out your order within 3 working days (subject to stock levels).

    Please note: there may be slightly longer delivery timeframes during trade fairs and peak periods. If there's going to be an extended delay, we will contact you.

17. What is the delivery charge?

    As we bulk ship to all regions of Australia, we enjoy very competitive freight rates. Freight delivery charges are usually between 3-15% of the order total. Remote areas may be higher.

18. How can I cancel or change my order?

    Unfortunately, once an order has been packed in the warehouse, we cannot accept cancellations or order changes. We process over 10,000 lines a day, and it's extremely difficult to change an order when it's in progress.

19. Some items arrived damaged on delivery, what should I do?

    We take extra care to pack all your items carefully, but, being giftware, items occasionally do get damaged in transit.

    If you find some of your stock is damaged on arrival, please be sure to report it within 14 days of delivery.

    If you'd like your issue processed faster, we recommend that you take a photo of any damage and:

    Email it to credits@malmar.com.au

    SMS/MMS it to 0434 041 519.

    Please be sure to include your customer ID, invoice number and product code of the damaged item.

    We'll let you know how to return the item and then either replace it or issue a credit note.

    Please note: For smaller pieces (for example magnets) we respectfully ask that simple breakages be fixed in store.

20. Do you offer credits for stock broken in our store?

    Unfortunately we do not issue credits for stock broken in your store.

21. Where is Malmar located?

    Our head office is on the Gold Coast in Australia - you can find more details here on our Location page.

22. Can I visit your showroom?

    Of course; we'd love to see you. Just call us on (07) 5527 8866 to arrange an appointment.

23. Which gift trade fairs do you exhibit at?

    Malmar exhibits at five major Reed Gift Trade Fairs held in Australia.

    We find gift trade fairs offer an excellent opportunity for our customers to check out our new products, showcase upcoming trends and grab some clearance specials.

    See our upcoming Gift Trade Fair events